Effective Date: August 16, 2026
Last Updated: August 16, 2026

At Double R Enterprises, LLC, many of the products we offer are created specifically for you. Because custom products are made according to your selections, artwork, specifications, and design, our return and refund process is different from that of ordinary retail merchandise.

We want you to be happy with your order, while also making sure that custom-production decisions are handled fairly and consistently.

1. Custom Products

Custom products include products that are personalized, decorated, printed, sublimated, engraved, or otherwise produced according to customer-selected specifications.

Examples may include:

• Custom apparel
• Custom mugs
• Custom tumblers
• Custom cutting boards
• Custom mouse pads
• Custom tote bags
• Custom accessories
• Other personalized products

Because these products may be made specifically for you, custom products generally cannot be returned simply because you changed your mind, selected the wrong design, selected the wrong size, or no longer want the product after production has begun.

This does not limit any rights or remedies that cannot legally be waived.

2. Custom Design Review

At Double R Enterprises, LLC, we love bringing your creative ideas to life!

To make sure every design reflects the positive values and standards we stand for, custom submissions may be reviewed before production.

If a submitted design does not align with our company values, standards, or content requirements, we may decline to produce the design.

If we decline an order for this reason, we will notify you and issue a full refund for the affected order or portion of the order, as applicable.

Our goal is to ensure every creation represents both your vision and our commitment to quality and integrity.

Important

Design review does not mean that Double R Enterprises endorses, sponsors, or otherwise associates itself with every customer-submitted design that we agree to produce.

3. Content and Design Requirements

Customers are responsible for ensuring that submitted designs, images, logos, text, photographs, and other content are lawful and that they have the necessary rights and permissions to use that material.

We may decline to produce designs that we reasonably believe:

• Infringe another person's intellectual property rights
• Use copyrighted or trademarked material without appropriate authorization
• Violate another person's privacy or publicity rights
• Contain unlawful content
• Contain fraudulent or deceptive material
• Contain threatening or abusive material
• Conflict with our company values or content standards
• Cannot reasonably be produced using our available equipment or processes

If an order is declined because of prohibited or unacceptable content, we will notify the customer and provide a refund as described above.

4. Customer Responsibility for Design Accuracy

Before submitting a customized order, customers are responsible for carefully reviewing their design and product selections.

Please verify:

• Spelling
• Names
• Dates
• Numbers
• Images
• Colors
• Product type
• Size
• Quantity
• Design placement
• Customization options

Once an order enters production, changes may not be possible.

Double R Enterprises is not responsible for customer-approved design errors that were present in the submitted design, including spelling, wording, incorrect names, incorrect dates, or other information supplied or approved by the customer.

5. Damaged or Defective Products

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Order number
• Description of the issue
• Photographs of the product
• Photographs of the packaging when applicable

We will review the issue and determine an appropriate resolution.

Depending on the circumstances, the resolution may include:

• Replacement
• Reproduction
• Correction
• Store credit
• Refund
• Another appropriate remedy

6. Incorrect Product or Fulfillment Error

If we send you the wrong product, incorrect size, incorrect quantity, or otherwise make a fulfillment error, please contact us as soon as possible.

We will investigate the issue and, when the error is ours, work with you to provide an appropriate resolution.

7. Products That Do Not Match the Approved Order

If the finished product materially differs from the approved design or order specifications because of an error in our production process, contact us so that we can review the issue.

Minor variations may occur in printing, sublimation, engraving, materials, colors, and manufacturing processes.

These variations do not necessarily constitute a defect.

For example, colors may appear somewhat different between a customer's monitor and the finished physical product because of differences in displays, materials, inks, printing processes, and lighting.

8. Returns for Non-Custom Products

Non-custom products may be eligible for return or exchange depending on the product and circumstances.

Any product-specific return conditions displayed at the time of purchase will apply.

Returned merchandise must generally be unused and in its original condition unless the return is related to a defect, damage, or fulfillment error.

9. Change-of-Mind Returns

Custom or personalized products are generally not eligible for return solely because the customer changes their mind after placing the order or production has begun.

This includes situations where the customer:

• No longer wants the product
• Changes their mind about the design
• Orders the wrong size
• Selects the wrong color
• Selects the wrong product
• Changes their preferred design after production begins
• Provides incorrect information and later wants it changed

We encourage customers to carefully review their order before completing checkout.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We may be able to cancel an order only if production has not begun.

Once production has started, cancellation may no longer be possible because materials, labor, and production resources may already have been committed to your order.

If we are able to cancel an order before production begins, any applicable refund will be processed according to the circumstances of the cancellation.

11. Refunds

When a refund is approved, refunds are generally issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Double R Enterprises does not control the time required for a third-party payment provider or financial institution to post a refund.

Unless otherwise stated, shipping charges may not be refundable when the customer simply changes their mind or the order is otherwise not eligible for a refund.

If Double R Enterprises cancels an order before production because we are unable to fulfill the order or because the submitted design does not meet our production or content requirements, we will provide a full refund for the canceled order or affected portion, as applicable.

12. Refunds for Designs Declined During Review

This is an important part of our custom-order process.

If Double R Enterprises determines during the design review process that a submitted custom design does not meet our content requirements or company standards, we may decline the order.

If we decline the order before production for this reason, the customer will receive a full refund for the affected order.

We will not charge the customer for a product that we decline to produce because of our own content standards.

13. How to Request a Return, Replacement, or Refund

Contact us through our Website or designated customer service email.

Please include:

• Your name
• Order number
• Date of purchase
• Product involved
• Description of the issue
• Photographs when applicable

We may request additional information before determining the appropriate resolution.

14. Review of Requests

Every return, replacement, or refund request is reviewed based on the circumstances of the order.

Nothing in this policy is intended to limit any rights or remedies provided by applicable law.

North Carolina's sales law provides remedies when goods fail to conform to the agreement, including rejection of nonconforming goods in appropriate circumstances.

15. Contact Us

Questions regarding returns, refunds, replacements, or custom orders should be directed to:

Double R Enterprises, LLC
Website: doublerenterprises.com
Email: info@doublerenterprises.com
Phone: (984) 800-5200

Please include your order number whenever contacting us regarding an existing order.